FAQ’s: Frequently Asked Questions
Below are some of the most commonly asked questions. If you can not find an answer to your particular questions, please give one of our Customer Care Professionals a call at 866-299-3278 for additional assistance.
Q: What is a VCPR?
A: A Veterinarian-Client-Patient Relationship, or VCPR for short, only exists when your veterinarian knows your animal well enough to diagnose and treat any medical conditions your animal develops. Your part of the VCPR is allowing your veterinarian to take responsibility for making clinical judgments about your animal’s health, asking questions to make sure you understand, and following your veterinarian’s instructions.
Q: Why is a VCPR so important?
A: First and foremost, it’s the best thing for your animal’s health. Second, it’s required by law in many states. Third, a VCPR is required for a veterinarian to recommend medication or otherwise treat an animal.
Q: Can I deliver medications remotely with a VCPR?
A: Yes, most injectable drugs require a prescription issued by a veterinarian. Judicious Remote Drug Delivery for any drug as recommended by your veterinarian, is an approved method of delivery.
Q: How do I initiate a VCPR?
A: We here at Pneu-Dart have solicited valuable feedback and are proud to provide you with a sample of what a written VCPR would look like. Click this link [Download VCPR Form]. Not only does the VCPR form validate your already established veterinarian relationship in writing, it promotes the value of documenting medications as recommended by your veterinarian.
Q: Do I need a permit to purchase Remote Drug Delivery equipment?
A: No, you do not need a permit to purchase RDD equipment. With the exception of most cartridge fired projectors, which require the product to be processed through a FFL dealer, law abiding citizens can purchase Remote Drug Delivery equipment without any mandated permits.
Q: Are Pneu-Dart syringes pre-loaded with drug?
A: No, all Pneu-Dart remote drug delivery devices are sold empty.
Q: Is Pneu-Dart equipment or any part of Pneu-Dart equipment regulated by the FDA?
A: No, A manufacturer is not required to register its device with the FDA or submit the device for pre-market review when the device is used for veterinary purposes. (21 C.F.R. §807.65(b).
Q: What type of RDD devices do I need, I see different kinds?
A: RDD devices are designed based on the projector you use. Type C for PDI Cartridge-Fired Projectors, Type P for Air and Co2 Projectors and Type U, previously described as Type P with Flight Stabilizer Tails, for all others.
Q: What are the advantages of a Tri-Port needle?
A: Tri-Port needles allow the medication to disperse in 3 areas rather than just one. This helps to prevent white tissue damage and avoid push back on higher volume RDD devices and thick medications.
Q: My medication won’t go in the RDD device.
A: It is possible your filling needle is the wrong gauge or too short. Be sure your fill needle is at least 1/2 inch longer than the needle on your RDD device. If you still experience problems your RDD Device may already have detonated. Contact Customer Care Professional for more information.
Q: What is the most common projector in my field?
A: Our equipment is designed for various applications and animals. Evaluating your distance requirements and volume of medication will lead you in the right direction. Air and Co2 short range projectors are for close range, small volume RDD devices. Air and Co2 long range projectors reach approximately 40 yards with small volume RDD devices and can be used at close distances with larger volumes. Cartridge Fired and Gauged CO2 projectors achieve greater distances and support larger RDD devices.
Q: I already own a projector manufactured by another company. Can I use your RDD Devices and if so what type of RDD Device do I need to purchase?
A: Our universal tail piece- Type U- are designed to allow our RDD Devices to be compatible with most projectors manufactured by others. When ordering product please be certain to inform our customer care provider know you are not using our projector and they will help you select the correct RDD device tail design. PLEASE NOTE: PNEU DART DOES NOT RECOMMEND THE USE OF ANY PROJECTOR FAILING TO SUPPORT AN ADJUSTABLE POWER CONTROL.
Q: My RDD devices fall out of my air projector.
A: It is possible that you have lost your Detent Assembly which is a small ‘C’ shaped ring with a ball bearing that helps hold the RDD device in place prior to firing.
Q: May I preload my RDD devices.
A: Pre-Loading RDD Devices is not recommended.
Q: What do I do if I need to return or exchange my RDD devices?
A: Please contact a Customer Care Professional for a Return Merchandise Authorization number and details on proper preparation for shipping.
Q: What is an Federal Firearms License and do I need one to place an order?
A: Pneu-Dart Cartridge fired projectors (389/196/193) are built on a .22 frame therefore requiring you to take part in a background check before securing. You personally do not need a license but will need to find someone in your area that holds one to accept the projector for you. Their license can then be faxed to 570-323-2712, referencing your name, to finalize your order details.
Q: Do any of the injectable medications used to treat cattle cause necrosis (lesions / tissue damage)?
A: Yes, as identified within the Pharmaceutical Company Medical Guidelines of many antibiotics, For more information please review our “Right to know – Medical Guideline”
Q: How frequently do I need to clean my projector?
A: Your projector needs to be cleaned on a regular basis and always after use. Medication sprays and drips can cause corrosion in the barrel of your projector and be detrimental to future performance.
Q: I need .22 blank charges or Co2 quickly. Can you overnight them?
A: Both of these products are considered hazardous with freight companies and must be shipped ground. If you have an emergency you can check your local hardware store for the charges and Walmart for the Co2. You will need a 12 gram, non threaded cylinder.
Q: What brand blank .22 charges or Co2 should I purchase locally?
A: CCI brand charges and Pneu-Dart or Crosman Co2 are found to be the most consistent.
Q: What is the shelf life of the RDD devices?
A: Generally speaking we guarantee our RDD devices for up to one year from the date of purchase.
Q: How do I know if my RDD device has been properly deployed and my medication has been delivered?
A: Upon recovery of a delivered RDD device; should you wish to check for full deployment, there is no need to break the RDD device or saw it in half. Simply take your 19 gauge fill needle and insert it into the RDD device’s cannula just like you did when you loaded the RDD device with medicine. You should find that you will not be able to go into the RDD device’s medicine chamber as your fill needle contacts the plunger slightly past the length of the RDD device’s cannula.
Q: Am I required to purchase a Package Deal when purchasing a new projector?
A: It is not a requirement. However the package deals are designed to offer the customer an assortment of RDD devices and necessary items that would suit your RDD needs for a given projector and animal species at discounted pricing. All products available in the package deals are also available separately.
Q: Can I install a sling on my air projector? (178B/176B)
A: The air projectors will not support a sling arrangement.
Q: Where can I purchase the medication that I need?
A: Your veterinarian should work closely with you on the medications and dosages.
Q: Where can I obtain a brochure, pricelist, power settings chart, etc?
A: These items can be mailed to you, however, all of this information is also available within our News & Resource Section
Q: May I reuse the drug or the RDD Device if I have pre-loaded the RDD Device then withdrawn the medication?
A: It is not a good practice and increases your chances for malfunction. It is our advice to discard and use a new RDD Device.
Q: Can I store my projector with Co2 or RDD Devices in it?
A: The seals on the projectors can be compromised by prolonged exposure to the Co2. It is best to remove any cylinders prior to storing your projector for 12 or more hours.
Q: Where can I get my equipment serviced?
A: Trained technicians are on site at Pneu-Dart and are able to service and repair your Pneu-Dart projectors quickly. Please contact a Customer Care Professional for a Return Merchandise Authorization (RMA) number and details on proper preparation for shipping.
Q: Is there training available on medicating and tranquilizing animals?
A: Pneu-Dart highly recommends that anyone using our equipment work closely with a veterinarian and educate themselves on proper techniques. In addition to our Pneu-Dart Remote Drug Delivery education ( Click here) Safe Capture International is also a course we we work closely with and encourage you to contact 425-948-7965