Below are some of the most commonly asked questions we receive from our customers. If you cannot find an answer to your particular question, please call one of our customer care professionals at (866) 299-3278 for additional assistance.
A Veterinarian Client/Patient Relationship, or VCPR for short, only exists when your veterinarian knows your animal well enough to diagnose and treat any medical conditions your animal may develop. Your role in the VCPR is to allow your veterinarian to take responsibility for making clinical judgments about your animal's health, asking questions to make sure you understand, and following your veterinarian's instructions.
First and foremost, it's the best thing for your animal's health. Secondly, it's required by law in many states. Third, a VCPR is required for a veterinarian to recommend medication or otherwise treat an animal.
Yes, most injectable drugs require a prescription issued by a veterinarian. Judicious Remote Drug Delivery for any drug as recommended by your veterinarian, is an approved method of delivery.
We here at Pneu-Dart have solicited valuable feedback and are proud to provide you with a sample of what a written VCPR would look like. Click this link to download VCPR Form. Not only does the VCPR form validate your already established veterinarian relationship in writing, it promotes the value of documenting medications as recommended by your veterinarian.
No, you do not need a permit to purchase RDD equipment. With the exception of most cartridge fired projectors, which require the product to be processed through an FFL dealer, law-abiding citizens can purchase Remote Drug Delivery equipment without any mandated permits.
No, all Pneu-Dart RDDs are sold empty.
No, a manufacturer is not required to register its device with the FDA or submit the device for pre-market review when the device is used for veterinary purposes. (21 C.F.R. §807.65(b).
RDDs are designed based on the projector you use. Type C for PDI Cartridge-Fired Projectors, Type P for Air and Co2 Projectors and Type U, previously described as Type P with Flight Stabilizer Tails, for all others.
Tri-Port needles allow the medication to disperse in 3 areas rather than just one. This helps to prevent white tissue damage and avoid push back on higher volume RDDs and thick medications.
It is possible your filling needle is the wrong gauge or too short. Be sure your fill needle is at least 1/2 inch longer than the needle on your RDD. If you still experience problems, your RDD may already have detonated. Contact your customer care professional for more information.
Our equipment is designed for various applications and animals. Evaluating your distance requirements and volume of medication will lead you in the right direction. Air and CO2 short-range projectors are for close range, small volume RDDs. Air and CO2 longrange projectors reach approximately 40 yards with small volume RDDs and can be used at close distances with larger volumes. Cartridge Fired and Gauged CO2 projectors achieve greater distances and support larger RDDs.
Our universal tail piece, Type U, is designed to allow our RDDs to be compatible with most projectors manufactured by others. When ordering product, please be certain to inform your customer care provider that you are not using our projector. They will help you select the correct RDD tail design. Please note: Pneu-Dart does not recommend the use of any projector failing to support an adjustable power control.
It is possible that you have lost your detent assembly which is a small "C" shaped ring with a ball bearing that helps hold the RDD in place prior to firing.
Pre-loading RDDs is not recommended.
Please contact a customer care professional for a return merchandise authorization number and details on proper preparation for shipping.
Yes, as identified within the Pharmaceutical Company Medical Guidelines of many antibiotics. For more information please review our Right to Know Medical Guideline.
Pneu-Dart Cartridge fired projectors (389/196/193) are built on a .22 frame therefore requiring you to take part in a background check before securing. You personally do not need a license but will need to find someone in your area that holds one to accept the projector for you. Their license can then be faxed to (570) 323-2712, referencing your name, to finalize your order details.
Your projector needs to be cleaned on a regular basis and always after use. Medication sprays and drips can cause corrosion in the barrel of your projector and be detrimental to future performance.
Both of these products are considered hazardous with freight companies and must be shipped ground. If you have an emergency, you can check your local hardware store for the charges and Walmart for the CO2. You will need a 12-gram, non-threaded cylinder.
CCI brand charges and Pneu-Dart or Crosman CO2 are found to be the most consistent.
Generally speaking, we guarantee our RDDs for up to 18 months from the date of purchase.
Upon recovery of a delivered RDD; should you wish to check for full deployment, there is no need to break the RDD or saw it in half. Simply take your 19-gauge fill needle and insert it into the RDD cannula just like you did when you loaded the RDD with medicine. You should find that you will not be able to go into the RDD medicine chamber as your fill needle contacts the plunger slightly past the length of the RDD cannula.
It is not a requirement. However, the package deals are designed to offer the customer an assortment of RDDs and necessary items that would suit your RDD needs for a given projector and animal species at discounted pricing. All products available in the package deals are also available separately.
The air projectors will not support a sling arrangement.
Your veterinarian should work closely with you on the medications and dosages.
These items can be mailed to you. However, all of this information is also available within our support section.
It is not a good practice and increases your chances for malfunction. It is our advice to discard and use a new RDD.
The seals on the projectors can be compromised by prolonged exposure to the CO2. It is best to remove any cylinders prior to storing your projector for 12 or more hours.
Trained technicians are on site at Pneu-Dart and are able to service and repair your Pneu-Dart projectors quickly. Please contact a customer care professional for a return merchandise authorization (RMA) number and details on proper preparation for shipping.
Pneu-Dart highly recommends anyone using our equipment work closely with a veterinarian and educate themselves on proper remote delivery techniques. In addition to our Remote Drug Delivery on-line educational tutorial, there are a variety of resources to choose from. Visit our support page for more information.